After-sale service

In order to cooperate with you better, we have updated the after-sales process as follows:

1.Mid-drive motors/Hub motors:

warranty date:12+3months,according to the production date of motors.

Please send motors back to our entrepot in your local place,we will send it back with your next order after repairing . Customer need to pay the cost to our local entrepot, EUNORAU will cover all the rest cost to send the goods back with next order. Please check production date on the products, if not under warranty,BTN will not send back to you after receive it.

2.Other electric components:

Warranty date:12+3months,according to the production date of products(controller, brake sensor,PAS sensor,display.......).

Please send motors back to our entrepot in your local place,we will send it back with your next order after repairing . Customer need to pay the cost to our local entrepot, EUNORAU will cover all the rest cost to send the goods back with next order. Please check production date on the products, if not under warranty,EUNORAU will not send back to you after receive it.

3.Battery:

Warranty date: Chinese cells 12+3months,import cells 24+3months(SANYO,PANASONIC,SAMSUNG,LG cells).

If you are in Europe, Please send battery back to overseas entrepot,we will send back to you after repairing.if you are not in Europe, Please send it back to our entrepot in your local place,we will send it back with your next order after repairing . Customer need to pay the cost to our local entrepot, EUNORAU will cover all the rest cost to send the goods back with next order.Please check production date on the products, if not under warranty,EUNORAU will not send back to you after receive it.

4.Bike frame: 5 years

5.Before customers sending products to our overseas entrepot,Please check production date on the products and weight(under 5kg ship directly, please confirm with us if the products more than 5kg ), if not under warranty,EUNORAU will not send back to you after receive it.

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